Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Join Trilogy as a Senior Technical Support Engineer in a remote role with a salary of $60,000 annually.

Application deadline : 14 hours ago. Be among the first 25 applicants.

This salary range is provided by Trilogy. Your actual pay will depend on your skills and experience. Please discuss with your recruiter for more details.

Base pay range : $30.00 / hr

About the role :

At Trilogy, we are redefining technical support by integrating artificial intelligence with human expertise. We support over 100 enterprise software products, where our AI handles routine inquiries, and we seek talented problem-solvers to address complex issues that require advanced technical skills.

This role is ideal for individuals who thrive in challenging environments, are quick learners, and can work independently without extensive onboarding or guidance.

Responsibilities include :

• Resolving complex technical challenges beyond AI capabilities
• Enhancing AI systems through your expertise
• Transforming customer issues into opportunities for system improvements

What we expect from you :

• Mastery in resolving complex technical problems
• Experience with generative AI tools, workflow automation, and custom GPT development (not just basic prompt engineering)
• Strong self-learning and problem-solving skills

About Trilogy :

Trilogy has been a leader in software innovation for over three decades, focusing on top talent, cutting-edge technology, and new business incubation. We foster a collaborative environment where you can grow your career and work on exciting projects.

If you're interested in this opportunity, click the Apply button to learn more. We look forward to connecting with you!

• Full-time, long-term position (40 hours / week)
• Contractor role through Crossover, with weekly payments
• Compensation : $30 USD / hour, approximately $60,000 USD / year

Additional info :

• Seniority level : Associate
• Job functions include Engineering, IT, Customer Service, Software Development, and IT Consulting

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