Senior Agent, Connected Drive, Night Shift

Experience Level : Professional Experience

About Ravago

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values : human focus, professionalism, humility and entrepreneurship.

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com .

Purpose of the Role

We are looking for a Senior IT Systems Engineer – Modern Workplaces to manage and maintain Microsoft Intune, AutoPilot, Policies, and Deployments across our global IT infrastructure. With over 10,000 workplaces managed by Intune & Windows 11, this role is critical in ensuring a seamless and efficient IT environment.

As a 2nd or 3rd Level IT Systems Engineer, you will assist our IT Service Desk team when they are unable to resolve complex issues. You will also play a key role in projects involving onboarding new companies, workplace alignment, and cleanup of legacy systems.

Requirements

• Proven experience as a 2nd or 3rd Level IT Support Engineer in a global enterprise environment.
• Strong expertise in Modern Workplace technologies, including :
• Experience with Microsoft SharePoint (Involv), PowerApps, Quest ODM migration & Sharegate is a plus.
• Knowledge of Teams VoIP and Low-Level Design of SharePoint & Intranet is beneficial.
• Strong problem-solving skills and ability to work in a fast-paced, global IT environment.
• Excellent communication skills in English and Spanish.
• Ability to travel within Europe (15%) as needed.
• Hybrid model with one required office day per week in Barcelona.
• Provide second and third-line IT support, assisting the Service Desk with escalated issues.
• Manage and optimize Microsoft Intune, AutoPilot, Policies, and Deployments to ensure a stable and secure workplace environment.
• Participate in IT projects related to onboarding new companies, standardizing workplaces, and removing legacy systems.
• Troubleshoot and resolve complex technical issues in workplace infrastructure.
• Ensure the security, performance, and compliance of workplace systems.
• Develop and maintain technical documentation for IT configurations and procedures.
• Train and guide 1st-line support engineers to improve overall service efficiency.

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