Assistance and Insurance Specialist – Travel Care

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles and passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, and English languages.

We are now looking for an Assistance and Insurance Specialist for our Travel Care business. You will, among other things:

1. Train our staff in insurance conditions, travel insurance principles, assistance processes, and case handling (calls, tasks, cases, SLA’s, and KPI’s)
2. Supervise and manage daily operations
3. Implement quality processes in daily operations, suggest improvements, and handle complaints
4. Act as a contact person for certain customers and stakeholders, including insurance companies and corporate clients

For the right candidates, we offer:

• To be part of Viking, a company that has proudly assisted people for over 75 years and is owned by the largest insurance company in the Nordics
• A central role in our fast-growing new business area, Travel Care
• A Nordic working culture with an international atmosphere in a modern office under the Spanish sun
• A competitive salary, benefits, and a relocation package if moving to Spain

You will fit right in at Viking if you:

• Value good work ethics
• Have strong teamwork skills
• Excel in communication
• Are comfortable working both independently and in a team
• Are at ease with data and phone as work tools
• Are solution-oriented with customers and colleagues
• Are curious and eager to learn new things

We seek employees who work well independently and are passionate about delivering excellent customer service. As a customer service consultant, you will be part of a larger team that supports each other. You will work across various systems to resolve challenges efficiently and assist our partners in the insurance and automotive industries with roadside assistance questions.

To succeed in this role, you should:

• Be passionate about helping people
• Have an interest in insurance and think like an insurance professional
• Be a good teacher and comfortable providing feedback
• Have a structured approach, focusing on solutions and completing tasks
• Possess excellent prioritization and delegation skills
• Thrive in a dynamic environment with multiple tasks

Will you be our new colleague? We look forward to hearing from you! Applications will be reviewed continuously.