Network Hand and Feet Engineer

Network Hand and Feet Engineer at N Consulting Ltd

Qualifications

• Bachelor's Degree in Computer Science or a related area
• 4 years of experience with network administration, rack and stack of devices, basic troubleshooting of Cisco switches, firewalls, routers, etc.
• Knowledge of IP networking fundamentals

Responsibilities

• Maintain, implement, and troubleshoot networks
• Design and support our network systems and infrastructure
• Configure and operate routers and switches
• Monitor network performance and make recommendations based on performance analysis

On-Site Troubleshooting & Resolution

Once the engineer arrives on-site, the following tasks must be executed systematically :

A. Physical Inspection & Basic Checks

• Verify device power status (LED indicators)
• Check cabling for damage or loose connections
• Validate rack stability and proper airflow

Connectivity Testing

• Use cable testers to validate Ethernet / fiber links
• Confirm switch port status (shut / noshut if needed)

B. Hardware Replacement

• Power down the faulty device (if safe) after confirmation with client SME
• Replace with pre-configured spare (if available)
• Document serial numbers in the ITSM ticket

C. Coordination with Remote Teams

Live Troubleshooting

• Establish a secure remote session (SSH / TeamViewer)
• Share console output with backend engineers
• Initiate Teams call and share screens

D. Post-Resolution Validation

Functional Testing

• Ping tests, traceroutes, and throughput checks
• Verify VLAN / access control for firewall rules

Post-Support Steps

• Update ITSM ticket with actions taken, replaced components (if any), and client confirmation (ITSM approval or email approval)

Step 6 : Ticket Resolution & Closure

• If resolved, update the ITSM ticket accordingly
• If unresolved, implement a temporary workaround and escalate the ticket

Step 7 : Asset & Documentation Update

• Record spare parts used in the ITSM asset inventory
• Update network diagrams & CMDB if changes were made

J-18808-Ljbffr