Customer Experience Analyst

• Analyze customer feedback to improve service and product offerings.
• Conduct financial data analyses related to customer experiences and business operations.
• Implement and manage tax management strategies for improved financial performance.
• Develop financial forecasting models to predict customer behavior and financial outcomes.
• Prepare detailed reports on customer experience metrics and financial forecasts.
• Collaborate with various departments to align financial practices with customer satisfaction goals.
• Monitor compliance with standard accounting practices and auditing requirements.
• Provide consulting on risk management strategies related to customer engagement.
• Utilize accounting software to maintain financial records pertinent to customer interactions.
• Support decision-making processes through rigorous financial analysis and reporting.

Essential Qualifications :

• Strong understanding of financial principles and tax regulations.
• Proficiency in financial data analysis and financial modeling techniques.
• Excellent accounting skills with a focus on accounting control and compliance.
• Ability to write clear and concise reports based on complex financial data.
• Strong decision-making skills and ability to consult effectively with stakeholders.
• Familiarity with standard accounting practices and auditing skills is essential.

Desired Experience :

• Minimum Experience : 3 years
• Maximum Experience : 6 years
• Experience in tax consulting and knowledge of finance will be a significant advantage.
• Demonstrated experience in risk management and customer experience improvement.

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