IOC Anaylst - Satelec Employment Forum

The IOC Analyst is a critical part of our future success, and we are looking for the best candidates. The worker supports technical services and support functions under the guidance of technical lead engineers.

Responds to situations where first-line product support has failed to resolve problems in malfunctioning equipment or software. Reports design, reliability, and maintenance issues to engineering teams. May be involved in customer installation and training.

Provides support to customers/users for highly technical or sophisticated products.

Key Responsibilities:

1. Monitor, detect, and prevent incidents.
2. Communicate complex technical issues effectively to customers and escalate when necessary.
3. Supervise alarms and events on platforms in real-time.
4. Handle monitoring-related consults and claims.
5. Take ownership of Tier 1 customer issues and resolve them.
6. Execute standard changes for customer requests.
7. Support upper Tiers in deploying new solutions.

Personal Skills:

• Excellent communication skills (written and oral).
• Commitment to quality service and positive impact.
• Proactive, stress-resistant, and quick decision-making.
• Ability to prioritize and work independently with attention to detail.
• Team-oriented, customer-focused, energetic, logical problem-solver, passionate about IT.

Technical Skills and Education:

Valued skills include routers, switches, Linux, Unix, Windows, Apache, Microsoft IIS, Tomcat, MySQL, Oracle, troubleshooting, problem-solving, analytical skills. A technical degree is required.

Language Skills:

Fluent/native in English and Spanish, both written and spoken.

Benefits and Perks:

• Competitive salary, annual bonus, and salary reviews.
• Personal career development plans.
• Pension plan after one year.
• Tax reduction options, referral bonuses, and employee benefits club.
• Remote work with financial support, flexible hours, and shift options.
• Paid holidays, health insurance, gym reimbursements, and wellness programs.
• Career growth support, certifications, courses, and study leave.
• Inclusive work environment, diversity initiatives, team-building, and social events.

About NTT:

We do great things together. We value diversity, inclusion, and employee well-being.

Notice:

NTT is an Equal Opportunity Employer. Reasonable accommodations are provided for applicants with disabilities. U.S. applicants must complete Form I-9. An AEDT scores skills and responses, with bias audits and data use transparency. NYC applicants may request alternative processes or accommodations.

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