Reservations Agent

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WHEN COMING TO BIKINI MAKE SURE TO WEAR SUNFLOWERS IN YOUR HAIR

Step into our vibrant Bikini Island & Mountain Hotels world, where laid-back island vibes, meet the adventurous escape of the mountains. With 2 unique properties on Mallorca – Bikini Hotel Port de Sóller and Bikini Hotel Es Trenc– we are all about creating unforgettable experiences that go beyond the ordinary. We blend dedicated and reliable professionalism with a mix of music, design, nature, movement, the passion for food & drinks and individualized service to provide our guests with more than just a stay – it`s an exceptional journey. Ready to join our dynamic team of hospitality lovers as Reservations Agent ?

WHAT’S WAITING FOR YOU?

• By the founders of 25hours Hotels: creating exceptional and fun experiences, by blending professionalism and pushing beyond limits
• Design Hotels in vibrant & dynamic atmospheres
• Everyone is welcome, embracing individuality, unique personalities, and creativity
• 5 working days/week with digital reporting of working hours
• Long season duration of up to 9 months/season with high occupancies. Always be in action…
• …yet time to relax. Depending on capacity you are advised to take vacation days also during the summer season.
• Want to explore the world? Benefit from friends' rates in partner hotels and discounts in many NENI restaurants
• Welcome to our Bikini world: opportunities for professional growth and development

WHAT`S IN YOUR LUGGAGE?

• Experience in the reservations department (individual & groups)
• Experience in answering calls and e-mails ensuringthe best guest experience
• Experience with Opera Cloud is highly valuable
• Open minded team-player with hands-on mentality
• Strong communicator with excellent (self-) organizational skills
• Fluent in English, goodSpanish knowledge & German knowledge is a plus

WHAT’S YOUR JOB ABOUT?

• Ensure smooth and seamless reservations processes together with the team
• Send booking confirmations, modifications and cancellations for Bikini Hotel Port de Sóller & Bikini Hotel Es Trenc
• Enter manual bookings into Opera Cloud, filling in guest- and reservation profiles accurately
• Maintaining guest-and reservations data base
• In charge of checking OTA & TA reservations received through the Channel Manager
• Prepare and send payment links according to Rate Code, send follow-ups if payment deadlines are missed
• Handle all incoming individual, Yoga and Group inquiries (by phone or e-mail)
• Stay cool – be organized and mindful about each task: sending the 5th modification, answering repetitive questions, adding Traces, Notes and Alerts…
• Be informed about seasonal packages and special promotions and share the information with your team members and management proactively
• Reporting directly to Reservations and Revenue Manager; in their absence to Rooms Operations Manager

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

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