Receptionist

Receptionist

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and completes audits, as required.

What will I be doing?

As a Receptionist, you will:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check-in/check-out, and complete audit procedures, as required.
• Keep the Front Office Manager and Reception Supervisors fully informed of relevant guest feedback and departmental updates.
• Demonstrate a high level of customer service at all times.
• Attend training courses when required and assist with Night Team's training and development.
• Demonstrate knowledge of hotel room categories, rates, packages, and promotions.
• Maximize room occupancy and promote hotel services using up-selling techniques.
• Follow correct procedures for accepting foreign currencies, credit cards, and cash, in accordance with hotel policies.
• Comply with hotel security, fire regulations, and health and safety legislation.
• Operate front of house equipment and property management systems according to policies and procedures.
• Follow company brand standards.
• Assist other departments as necessary.

What are we looking for?

Successful candidates should:

• Have previous experience in a customer-focused industry.
• Hold a high school certificate or equivalent.
• Possess a positive attitude and good communication skills.
• Be committed to delivering high customer service standards.
• Maintain excellent grooming standards.
• Be able to work independently and as part of a team.
• Have competent IT skills.

It would be advantageous to have experience in cash handling.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company with a diverse portfolio of brands. With over 100 years of history, Hilton has welcomed more than 3 billion guests. We are recognized for our award-winning workplace culture, supporting the mental and physical wellbeing of our Team Members through programs like workplace flexibility, career development, and employee travel discounts. Hilton values diversity and inclusion, striving to create a welcoming environment for all. Learn more about being part of Team Hilton through our Careers blog and Instagram.

We are an equal opportunity employer and committed to diversity. We provide reasonable accommodations for qualified individuals with disabilities during the application and employment process.