Campaign Management Specialist (Pharmaceutical Sector)

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a top global pharmaceutical company.

Working hours: 2:00 PM to 10:00 PM

Service Overview:

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure the timely and high-quality delivery of digital marketing services for internal stakeholders worldwide. Responsibilities include maintaining visibility of market campaign and customer journey plans, connecting these with execution across the Delivery Unit (DU), and proactively informing and activating teams to ensure campaign success. The role requires acting as a digital marketing subject matter expert, consulting with stakeholders, and ensuring effective communication and delivery.

Duties & Responsibilities:

• Collaborate with market teams, Platform Management Automation Services, and the HP Services Delivery Unit to ensure campaigns meet global standards and client plans.
• Keep Delivery Managers, Service Account Leads, and other DU teams updated with regular status reports and meaningful touchpoints.
• Review campaign dashboards regularly and generate insights, such as quarterly reports.
• Understand market needs and leverage other DU services when appropriate.
• Deeply understand customer campaign strategies across channels and functions.
• Serve as the main contact for customer needs, maintaining close relations with internal DU service providers.
• Facilitate communication within the Campaign Automation team and with other DU teams to ensure efficient consultancy.
• Adhere to service processes, suggest optimizations, and provide solutions when needed.

Requirements & Desired Skills:

• Bachelor’s degree in Business Administration—Digital Marketing or Marketing Technology preferred; technical studies with business acumen also acceptable.
• Experience in project management, client management, or as a digital marketing consultant.
• Ability to coordinate multiple projects and stakeholders, and connect technical and business topics.
• Client management skills and incident de-escalation experience.
• Experience in Patient Engagement or B2B marketing is strongly preferred.
• Familiarity with email, SMS channels, and Salesforce Marketing Cloud; experience with Paid Media is a plus.
• Self-motivated, quick learner, creative, detail-oriented, and quality-focused.
• Excellent communication skills in English, capable of interfacing with global markets and non-technical audiences.
• Strong time and project management skills to handle multiple fast-paced projects.

What We Offer:

• Permanent contract with a flexible schedule.
• Opportunities for training and certifications.
• Home office options.

About Omega CRM:

Omega CRM, part of Merkle and dentsu, is a global leader in customer experience management, specializing in data-driven, customer-centric solutions. With over 23 years of experience and a diverse team, we operate across key industries and have received multiple awards for innovation and partnership. We value growth, talent, flexibility, commitment, and innovation, fostering a collaborative environment where we grow together.