Team Leader Travel Care Fuengirola

We have established a new office in Fuengirola and are looking for a Team Leader for our team there. From our offices in Spain, we assist customers with travel insurance who suffer an incident, illness, or injury while traveling abroad. The service is provided in Norwegian, Swedish, Finnish, and Danish .

We Offer

• The employer covers the PC and mobile phone.
• Flexible work hours with rotation.
• A very good work environment with great colleagues.
• Social activities with colleagues.
• Newly renovated office in a centrally located building in Fuengirola.

Responsibilities

• Personnel responsibility for the Nordic team members.
• Coaching and competence development of team members.
• Fulfillment of service levels, KPIs, and SLAs.
• Administrative tasks such as timesheets, salary files, absence routines, updating / maintaining shift plans.
• Cover and perform the tasks of other Team Leaders in rotation in case of absence.
• Work closely with other departments within Viking Assistance Group to ensure implementation of agreements and project plans, and to execute proper training.

Qualifications

• Minimum of 3 years of experience in a call center, alarm center, or customer service.
• Experience in the travel industry, insurance, or health sector is relevant.
• Previous experience as a Team Leader or desire to step into a leadership role.
• Fluent in a Nordic language and English (additional languages are a plus).
• Proficient in IT systems and quick to learn new systems.

The position reports to the Deputy Operations Manager in Fuengirola.

Questions from application screening will be followed up during interviews.

If you have any questions, please contact Travel Operations Manager Cristina Blanco via telephone or email.

We look forward to hearing from you!

Key Skills

Hyperion, Acquisition, Asset, ABAP, Basic, ActiveX

Employment Type : Full Time

Experience : 3+ years

Vacancy : 1

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