Servicenow Business Analyst / Technology Travel Sector / Fullremote

Decskill was founded in 2014 as an IT Consulting Company, with the main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have over 600 consultants with offices in Lisbon, Porto, and Madrid.

Decskill operates in three main areas:

• Decskill Talent: Providing clients with an extension to their IT teams.
• Decskill Boost: Offering software development models to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and speed.
• Decskill Connect: Providing consulting services, as well as the implementation and management of IT infrastructures.

Our practice creates value for our customers by delivering qualified, value-added services, highly qualified professionals, and technology solutions that support business operation and transformation.

We are seeking a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.

Project: The candidate will act as the link between internal customers and the external vendor responsible for project implementation, collaborating with other business analysts.

• Gather, analyze, and review internal customer requirements, maintain a backlog with the external vendor and other Product Owners/Business Analysts.
• Review each demand against platform out-of-the-box features, ensuring best practices are followed or proposing alternatives when changes are necessary.
• Provide guidance on process evolutions and platform capabilities.
• Stay updated on product evolutions and share relevant information within and outside the team.
• Organize UATs and develop/update key test scenarios with the external vendor.
• Propose improvements within the functional perimeter.
• Drive functional workshops with end users, assist vendors and stakeholders, ensuring key topics are addressed.

Requirements:

• 5-6 years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
• Experience with CSM and ITSM modules.
• Good knowledge of ITIL.
• Experience with large transformation projects is a plus.

Ready to change how the world travels? Join our Decskill team for this project.

Decskill is committed to equality and non-discrimination, recruiting and promoting talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination incompatible with human dignity.

Seniority level:

• Associate

Employment type:

• Full-time

Job function:

• Information Technology
• IT Services and Consulting

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