Junior Sales Retention Agent (Latam Market)

Join to apply for the Junior Sales Retention Agent (LATAM market) role at Quadcode

About The Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Role Overview

We are seeking a motivated and results-driven Junior Retention Agent to join our team. The primary responsibility is to proactively engage with existing LATAM clients to increase loyalty, drive repeat business, and reduce churn. You will manage client relationships, understand their needs, and offer tailored solutions to ensure long-term satisfaction and value.

Ideal Candidate

Fluent in both Spanish and English, with experience in the Forex / Fintech or iGaming industries. The role involves client calls (90%), emails, meetings, working with CRM systems, and collaborating with the retention team to optimize engagement strategies.

Details

This is a full-time remote position (5/2) in the Spain time zone (UTC+1 / UTC+2).

If you thrive in a fast-paced sales environment and are excited about Forex, we’d love to hear from you!

Responsibilities

• Maintain and grow relationships with existing clients through ongoing support and communication.
• Identify clients at risk of churn and take proactive retention measures.
• Conduct outbound calls and follow-ups to re-engage inactive or low-activity clients.
• Understand client needs and provide customized product or service recommendations.
• Handle client concerns or objections effectively, resolving issues professionally.
• Collaborate with support, compliance, and conversion teams for a seamless client experience.
• Meet or exceed retention KPIs, including reactivation rates, client activity, and revenue.
• Keep detailed records of client interactions in the CRM system.
• Provide feedback on client trends, issues, and opportunities for improvement.

Requirements

• Minimum 1 year of experience in sales, account management, or client retention in a high-paced environment.
• Strong communication, negotiation, and problem-solving skills.
• Target-driven with understanding of customer value and business impact.
• Ability to handle objections and remain calm under pressure.
• Fluent in both Spanish and English, written and spoken.
• Comfortable working with CRM systems and data metrics.
• Flexibility to work shifts if required.

Nice to Have

• Experience in Forex, Fintech, or iGaming.

We Offer

• Competitive salary with quarterly performance bonuses.
• Ongoing training and career development.
• Supportive team environment.
• All necessary tools and infrastructure for effective remote work.

Quadcode has over 700 employees across offices in the UK, Gibraltar, UAE, Bahamas, Australia, and Cyprus. We offer diverse opportunities for professionals in various roles.

Join us today and help shape the future of fintech!

Note: All applications are confidential. Only shortlisted candidates will be contacted.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Sales and Business Development