Application Support Lead

We are looking for an experienced Lead Application Support Engineer to join our client’s dynamic Platform and Infrastructure Team. In this fast-paced, innovative environment, you’ll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems, keeping them operational 24/7.

Role Responsibilities

1. Proactive Monitoring and Incident Management: Oversee application performance by actively monitoring systems, respond promptly to alerts, and troubleshoot complex technical issues to ensure high service levels.
2. Team Leadership and Mentorship: Lead and inspire a team of talented Application Support Engineers, providing guidance, mentorship, and line management to foster collaboration, continuous improvement, and operational excellence.
3. Process Optimization: Develop, implement, and refine processes to enhance efficiency, minimize incident impact, and ensure smooth operations.
4. Documentation and Knowledge Sharing: Maintain and improve comprehensive documentation to promote knowledge sharing and operational readiness.
5. Problem Prevention: Identify and resolve potential issues in production environments before they impact users.
6. Incident Reporting: Create and present detailed incident reports, outlining root causes, resolutions, and preventive measures.
7. Cross-Team Collaboration: Work closely with development and operations teams to prepare for releases, ensuring system stability.
8. Scheduling and On-Call Management: Manage on-call rotation schedules and participate as needed to ensure 24/7 coverage.

Candidate Requirements

Leadership & Management

• Exceptional communication skills for engaging with cross-functional teams and stakeholders.
• Experience supporting large-scale, high-availability applications, especially in gaming platforms.
• Advanced troubleshooting skills, including analyzing logs and performance metrics.
• Hands-on experience with monitoring tools like Grafana, Kibana, and ELK stack.
• Proficiency in configuring and maintaining alert systems.
• Scripting and automation experience (e.g., Bash, Python, Shell).

Technical Skills

• Proficiency in Oracle SQL for database management.
• Experience with Bash, Shell scripting, and automation tasks.
• Knowledge of Docker for containerization.
• Experience with monitoring and logging tools such as Kibana, Elastic Stack, and Grafana.
• Familiarity with CI/CD tools like Jenkins.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Collaboration with DevOps and SRE teams.
• API troubleshooting skills using tools like console HTTP requests.

Next Steps

If you believe you meet these requirements and are interested in this role, please contact me directly.

Email: | Follow me

Concentric Recruitment is a boutique recruitment firm serving clients across Europe.

Follow our LinkedIn page for the latest jobs and career opportunities.