Campaign Management Specialist (US Time Zone)

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a leading global pharmaceutical company.

Working hours: 2:00 PM to 10:00 PM

Service Overview:

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure the timely and high-quality delivery of digital marketing services for internal stakeholders worldwide. Responsibilities include maintaining visibility of market campaign and customer journey plans, connecting these with execution efforts, and providing updates to stakeholders and project teams.

The role requires acting as a digital marketing subject matter expert, consulting with stakeholders, and ensuring campaigns are built and executed according to global standards.

Responsibilities:

• Collaborate with market teams and other DU teams to ensure campaign standards and execution align with plans.
• Provide regular updates to Delivery Managers, Service Account Leads, and other teams.
• Review campaign dashboards and generate insights, such as quarterly reports.
• Understand market needs and leverage other DU services when appropriate.
• Deeply understand customer campaign strategies across channels and stages.
• Serve as the main contact for customer needs, maintaining close relations with internal service providers.
• Facilitate communication within the team and with other DU teams to ensure efficient consultancy.
• Adhere to service processes, suggest improvements, and adapt as necessary.

Requirements & Skills:

• Bachelor’s degree in Business Administration, Digital Marketing, Marketing Technology, or related technical studies with business acumen.
• Experience in project/client management or as a digital marketing consultant.
• Ability to coordinate multiple projects and teams.
• Skills in integrating business/marketing and technical knowledge.
• Client management and incident de-escalation experience.
• Preferred experience in Patient Engagement or B2B marketing.
• Familiarity with email, SMS channels, and Salesforce Marketing Cloud; Paid Media experience is a plus.
• Self-motivated, quick learner, detail-oriented, and quality-focused.
• Excellent communication skills in English, capable of working independently and interfacing with global clients.
• Strong time and project management skills, able to handle multiple fast-paced projects.

What We Offer:

• Permanent contract
• Flexible schedule for work-life balance
• Training & Certifications from main partners
• Home Office options

About Omega CRM:

Omega CRM, part of Merkle and dentsu group, specializes in customer-centric digital solutions leveraging AI. With over 23 years of experience, a diverse team, and numerous certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving key industries with omnichannel customer experiences. We value growth through our core principles: #Talent, #Flexibility, #Commitment, and #Innovation.