Senior Customer Experience Manager

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About The Job

We are embarking on a transformation journey to embed customer centricity into our organization and seek a dynamic Customer Experience Specialist. This role involves designing and implementing our long-term CX strategy and leading key programs across a global organization.

What You Do

• Lead and implement key CX programs such as NPS, VoC, and Customer First to enhance customer experience.
• Foster a customer-centric culture and prioritize customer satisfaction at all levels.
• Develop and roll out customer standards, journey maps, personas, dashboards, and training programs.
• Ensure all employees are aligned with high customer experience standards across all touchpoints.
• Leverage technology, including AI, to improve efficiency and personalization while ensuring compliance.
• Manage relationships with external partners to support business operations and projects.

What You Bring

• Strong stakeholder management and communication skills, including with senior management.
• Experience in customer experience, project management, and AI integration strategies.
• Proven ability to design and execute customer journey strategies and resolve customer pain points.
• Change management experience and analytical, conceptual, and consulting skills.
• Proficiency in survey design, dashboards, and customer feedback platforms.
• Higher education in business, customer experience management, or related fields, with 7+ years of relevant experience.
• Strong PowerPoint skills and excellent English communication skills.

What We Offer

• Hybrid work model with up to 25 days / year remote work, including abroad.
• Competitive compensation, bonus scheme, pension, employee shares, and discounts.
• Career development, digital learning, and international mobility opportunities.
• Flexible work, health, and wellbeing benefits, including healthcare and parental leave.

About Allianz Technology

Headquartered in Munich, Allianz Technology is a global IT service provider with over 11,000 employees. We deliver end-to-end digital solutions to enhance customer experience and support Allianz's digitalization efforts.

Find us at : D&I Statement

We are an equal opportunity employer committed to diversity and inclusion, welcoming applications from all backgrounds.

Join us. Let’s care for tomorrow.

You. IT.

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