Multilingual Customer Support Specialist

Role Overview : We are seeking talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will represent Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued.

What We Are Looking For :

• Experience : Proven experience in customer service.
• Skills : Exceptional multitasking abilities, organisational skills, and strong communication and interpersonal skills.
• Soft Skills : A genuine desire to offer human-centred support, ensuring our customers feel heard and appreciated. Excellent soft skills are essential.

Responsibilities :

• Customer Outreach : Initiate calls to customers to offer assistance, resolve issues, and provide product or service information.
• Understand and resolve customer inquiries efficiently and empathetically.
• Collaborate with a multicultural, dynamic, and enthusiastic remote team.

Requirements :

• Language Proficiency : Fluent in English (additional languages are a plus).
• Interpersonal Skills : Excellent communication abilities, a customer-centric approach, flexibility in working hours, and a positive, enthusiastic attitude.

Why Join Us :

• Stimulating brainstorming sessions with smart and creative people.
• Regular team-building events.
• Continuous support from our dedicated Development department.
• Challenging projects that keep the work dynamic and exciting.
• Opportunities to implement your own ideas and participate actively in decision-making.
• Personal skill enhancement through courses, especially on AI, with personalized growth paths.

Apply Now : If you're ready to elevate your customer support career, we want to hear from you!

Join Eli Z Group where innovation meets passion. Apply now and make a difference!

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