Solution Consultant - Ulula

An established industry player in sustainability ratings is seeking a Solution Consultant to drive customer engagement and enhance their understanding of innovative solutions. This role is pivotal in bridging the gap between technical solutions and customer needs, ensuring that clients can effectively utilize the tools provided to improve their supply chain practices. The ideal candidate will have a strong background in sustainability, excellent communication skills, and a passion for human rights. Join a dynamic team dedicated to making a significant impact in the realm of ethical business practices and sustainability.

Wellness allowance

Access to mental health support

Learning and development opportunities

Community involvement events

Remote work from abroad policy

Meals and Transportation Vouchers

Private Health Insurance

Paid moving day

• 5+ years in sustainability or responsible procurement roles.
• Strong understanding of human rights regulations and trends.
• Support sales with pre-sales conversations and solution expertise.
• Create onboarding materials and support customer success.

Business and Human Rights knowledge

Analytical skills

Critical reasoning

Degree in International Development or Sustainability

Professional training in Ethical Trade

CRM tools

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Ulula is a social enterprise that aims to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities around the world. Ulula software and analytics platform connects directly and anonymously with our target stakeholders to obtain honest feedback and create more transparent and responsible supply chains. We have projects across the globe including India, China, Malaysia, Peru, South Africa with clients ranging from Fortune 100 companies to NGOs and government departments.

Ulula is a subsidiary of EcoVadis, the leading provider of business sustainability ratings.

Job Description

The objective of this role is to enable action from insight. The candidate will be responsible for ensuring customers understand the value and practical application of EcoVadis-Ulula’s solutions and services, so that they can progress on their journey of continuous improvement within their supply chain.

This Solution Consultant role is part of the Enablement and Solution Consulting team and will report into the Client Services team at Ulula, while also collaborating with and learning from other EcoVadis Solution Consultants. This role is fully dedicated to supporting sales, launch and deployment of EcoVadis-Ulula’s new solutions as well as solution enablement of internal teams.

The Candidate will act as a solution expert representing frontline & customers’ voice, providing regulatory knowledge in the domain of human and labour rights and solution expertise throughout the sales cycle and customer relationship by engaging customers in multiple ways, including understanding their challenges and needs and aligning them with new Ulula solutions. This transversal role is pivotal to the sales process and customer experience, requiring coordination with multiple colleagues across various teams, specifically Product / Solution Implementation, Sales and Client Services team.

The successful candidate will possess the ability to understand, use, and explain technical solutions, a passion for critical thinking about human and labour rights in supply chains, awareness of latest human and labour rights regulations and trends globally, and be eager to learn in detail how Ulula solutions and services enable companies to tackle these challenges.

Key Responsibilities :

• Pre-Sales : Support the Ulula and EcoVadis Sales in Pre-sales conversations on Ulula’s tools and act as subject matter expert. Developing and supporting the value proposition, creating processes and strategies to activate and harness partnerships and solution materials, and assisting sales teams with in-depth solution expertise. It also includes engaging with prospects to gather requirements for future solution development and consulting regulatory experts within the solutions consulting team, if needed.
• Post-Sales Journey : Focuses on creating and refining internal and customer-facing implementation materials for onboarding, adoption, and expansion. This includes accompanying initial customer onboardings, gathering feedback to improve implementation processes, and supporting the customer success team in implementing customers’ sustainable procurement, risk management and regulatory compliance tools / programs.
• Enablement and Frontline Representation : Involves monitoring key metrics like opportunities and customer onboarding progress, and representing client services team feedback to product and analytics workstreams to address issues and optimize processes.
• Work with large clients to develop and deliver additional services when specific business and human rights expertise is required to support customer programs, with a particular focus on Ulula’s evolving reporting capabilities and regulatory due diligence support.
• Provide feedback by relaying solution enhancements and future roadmap requirements to Product and Analytics and Client Services teams, acting as an advocate for prospect and customer needs to the business, intensifying issues quickly.

Qualifications :

• Experience in SaaS and technology: development and / or enablement of technical solutions; product management experience is very welcomed.
• Demonstrable knowledge in Business and Human Rights or Ethical Trade with up-to-date knowledge of the supply chain regulatory landscape.
• More than 5 years experience in a company as Sustainability / Responsible procurement professional. Has a background in business and Human Rights, International Development, or Sustainability. Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), industry associations (e.g. Amfori), and sustainability entities (i.e. SEDEX, RSPO), or knowledge and experience in community relations, corporate social responsibility programs (esp. from the agriculture, international development, mining, oil & gas, infrastructure sectors) is an asset.
• Experience in delivering high quality training and demonstrating experience in processing complex information into a simple and easy to understand outcome.
• Excellent communication skills, both oral (presentation) and written. Fluency in English is mandatory and Spanish is a strong plus; other languages are considered an advantage.
• Critical reasoning skills in order to identify problems and provide solutions quickly.
• Analytical, organized, detail-oriented, multitasking, and disciplined.
• Adaptability is key : the ability to navigate a fast-growing organization and take a flexible approach in the dynamic, fast-moving field of human and labour rights regulations, ESG and sustainable procurement.
• Ability to work independently.

Additional Information :

Location : Barcelona

In return for your expertise, we offer :

• Support with all the necessary office and IT equipment.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Learning and development.
• Sustainability events and community involvement.
• Employee-led resource groups.
• Hybrid work organization (from the office or from home).
• Remote work from abroad policy.
• Meals and Transportation Vouchers (Cobee card).
• Life & Accident Insurance + Private Health Insurance.
• Paid moving day (1 / year).

Time off : 1 Community Service Day + 1 Personal Day.

Summer Hours in July and August (36 hours per week).

Hybrid Monthly Allowance for electricity and Internet.

Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

E

B

Bradny G.

K

N

Nur E.