Workspace Analyst

In Getronics we would like to join our team a Workspace Analyst. As a Workspace Analyst you will be playing an important part in delivering 3rd line technical support for the endpoint management, MS 365 and Intune family areas. This support includes incident resolution, request fulfilment and change implementation. The role is based in Spain and is 100% full remote.

Minimum Requirements :

• At least 3 years of experience working in a customer support team on the relevant technologies and products.
• Possess excellent troubleshooting and logical reasoning skills.
• Thorough knowledge of Windows 10 / 11 and endpoint related technologies Microsoft Defender, Active Directory Group Policies, Active Directory, Microsoft Office suite, desktop / laptop technologies.
• Thorough knowledge of Microsoft Intune product family : Microsoft Configuration Manager : functionality such as software update deployment as well as components such as management points and the inner working thereof. Intune : Mobile device and application management functions and closely related technologies such as AutoPilot.
• Microsoft Certifications MD-100 : Windows 10, MD-101 : Managing modern desktops, or MD-102 : Endpoint Administrator.
• Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.
• Willing to participate in On-Call schedule and / or shifts (extended business hours).
• Flexible when emergencies occur.
• Proficiency in English.

Key Responsibilities :

• Manage and support customer environment built with Windows client Operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral and the Microsoft Intune product family (Microsoft Configuration Manager / Intune) with patching, software deployment, compliance and configuration policies, etc.
• Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact.
• Update the customer and the ITSM ticket throughout the lifecycle of it.
• Liaise with the Service Desk, other Getronics resolver groups, the customer and vendors where needed, to resolve tickets.
• Comply with relevant customer and Getronics policies and procedures.
• Discuss any assigned tickets for which you need assistance with senior colleagues or management.
• Execute recurring operational activities according to prescribed schedules and procedures.
• Manage and support customer M365 environment with a focus on Microsoft Defender.
• Suggest improvements to operations and customer configuration based on handled tickets.
• Document issues and fixes in the Knowledge Management System.
• Actively keep your knowledge of the supported technologies up to date.

We offer :

• You will be able to create your own training plan, selecting your own content from a platform with more than 15,000 options at your fingertips, among which you will find content about the latest technologies, agile methodologies, personal finances or mental health, among many other options.
• Stability, since you will be part of a company with 130 years of history and 4,000 employees in 23 countries, of which 1,800 are in Spain.
• Professional growth. You will have access to all Getronics vacancies in case you want to take a leap in your career. In addition, we offer you GetLead, a program designed to accompany our future leaders along the way.
• You will be part of a great team with which to grow day by day.
• You will be able to benefit from flexible retribution so that you can benefit from what best suits your needs : restaurant ticket, daycare, transportation, private insurance…
• You will enjoy flexible schedule so that you can balance your professional and personal life.

J-18808-Ljbffr