Assistant Residence Manager

Our Assistant Managers are part of a team of dedicated Yugoers across the globe, supporting consistent service delivery to our students. We seek #Futureshapers eager to positively influence and shape students' lives and the Yugo community.

This role demands a hands-on approach to ensure the delivery of cost-effective facilities and maintenance services. You will be responsible for managing the residence in the absence of the Residence Manager, ensuring all aspects operate smoothly.

Responsibilities

Reporting to the Residence Manager, your key duties will include:

• Leading, mentoring, and guiding the team to ensure smooth residence operations
• Following up on sales opportunities and maintaining property occupancy through short-term and long-term lets
• Driving sales and marketing initiatives to maximize occupancy and utilize all channels effectively
• Maintaining high standards of property presentation through regular inspections and collaboration with the facilities team
• Handling complaints and providing excellent customer service to students
• Building and maintaining relationships with local universities and suppliers
• Managing the operational calendar and student lifecycle from arrival to departure and summer turnaround

Qualifications

Here's what you'll need:

• Experience supporting residence operations within hotels, hospitality, or student accommodation
• Strong interpersonal and communication skills for building quality relationships
• A passion for providing students with the best living experience
• Behaviors aligned with our values of integrity, commitment, and energy
• Experience in a fast-paced, target-driven environment with a focus on sales and marketing
• Qualification or willingness to undertake Carbon Literacy training

Benefits

In addition to working with an amazing team, you'll receive:

• A competitive salary with an annual discretionary bonus
• 5 weeks' annual leave plus additional days during Easter and Christmas
• A paid 'YuDay' off each year for wellness
• Perks such as discounts on groceries, gym memberships, travel, and entertainment
• Social events and more!

If you're ready for an exciting opportunity where no two days are the same, we would love to hear from you. Click 'Apply Now' — we look forward to meeting you!

J-18808-Ljbffr