Customer Support Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Danish speaking Customer Support Representative for their Barcelona office.

Position : Customer Support Representative

Location : Barcelona, Spain

Employment type : Full-time.

DUTIES AND RESPONSIBILITIES :

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.

REQUIREMENTS :

• Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

OFFER :

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working schedule : Monday to Friday,08 : 00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days ofpaid annual leave
• Guidance and tools to reach your full potential.