Service Coordinator BeNeLux, Dutch

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are hiring for a Service Coordinator for BeNeLux region, who will be responsible for coordinating and maximizing all existing Compressed Air, Process Filtration and Industrial Solutions customers in the provision and supply of Aftermarket products and services.

The ideal candidate for this role will have previous experience in an administrative role and be a very organized individual, as well as to speak fluent Dutch and English.

Key Responsibilities :

• Coordinate the service engineers, handling and maximizing all existing service customers in the provision and supply of Aftermarket products and services for the BeNeLux region
• Process, monitor, and follow-up customers' purchasing orders and the maintenance agreements
• Plan new and renewed contracts, acting as main communicator between parts available, customer confirmed appointment, technician plans
• Assist in further developing the Service business meeting planned targets in your region
• Maximize technician's chargeable working hours and monitor the efficiency of working time (utilization)
• Manage invoice creation, corrections, and the return of the material activities
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Your profile :

• Higher education or equal through experience
• At least 2 years' experience in administration / customer service / logistics
• Strong communication and administrative skills, fast learner, and a team player
• Flexibility, ability to multi-task and manage time
• Dutch & English fluent. French would be an asset

What can we offer?

• Permanent contract
• International work environment with internal growth opportunities
• Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
• Hybrid model (3 days of remote working per week)
• Attractive compensation package (including meal allowance & telework expenses)
• Presential onboarding process for 1 month
• Social benefits are offered after one year (including health and life insurance, and pension plan)
• Free coffee & fruit during office days, and Spanish lessons outside of working hours

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