Customer Support Specialist (UK Region)

Apply remote type: Hybrid
Locations: Spain, Barcelona
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: 2025_02556

We are looking for a full-time Customer Support Specialist with a passion for technology. In this position, you will work in a dynamic team at our office in Barcelona. Your responsibilities include identifying, troubleshooting, and resolving customer issues efficiently and accurately, collaborating with peers and other customer-facing departments. Being a Customer Support Representative at Bridgestone Mobility Solutions means being technically minded, a problem solver, and customer-focused. You will join a team of 9 colleagues dedicated to the UK region, based in Barcelona, reporting to the Regional Team Leader.

What you’ll be doing :

• Provide product information and support through multiple channels (phone and email);
• Offer personalized customer service, effectively solving issues and inquiries while maintaining high customer satisfaction;
• Manage customer expectations proactively;
• Update our CRM system (Salesforce) with relevant information during customer interactions;

Coordinate with peers and cross-departmentally to deliver complete and well-researched answers to customers.

Who are you?

There is no specific career path to become a Customer Support Specialist, but the ideal candidate profile includes:

• Successful experience in a similar role;
• Excellent written and verbal communication skills in English;
• Strong interpersonal and customer service skills;
• Eagerness to learn new products and technologies and apply this knowledge;
• Ability to be proactive and reactive, detail-oriented under pressure;
• Ability to follow standard processes within set service levels;
• Team player mentality;

Previous experience with CRM systems like Salesforce is advantageous.

Why you’ll love working for us :

• Work in a fast-paced, innovative, international team, engaging with various countries and cultures;
• A company culture that balances hard work with fun;

We prioritize decisive action and moving forward swiftly, minimizing bureaucracy.

The benefits include :

• Up to 3 days of remote work per week;
• €500 gross for home office setup;
• Home office allowance;
• Opportunity to work abroad for 40 days annually;
• Birthday and volunteering leave;
• Additional health and dental insurance;
• 100% employer-funded pension scheme;
• Vouchers for lunch or childcare;
• Unlimited access to LinkedIn Learning;
• Access to Gofluent for language learning;

Employee Assistance Program.

Who are we?

Bridgestone Mobility Solutions aims to move the world toward a sustainable future through data-driven mobility solutions. We develop high-value products and services for fleets, OEMs, and governments to make travel safer, reduce congestion, and lower emissions.

As a Business Unit of Bridgestone Corporation, a global leader in tires and rubber, we operate across Europe, the Americas, Australia, and Africa.

Webfleet, our fleet management solution, analyzes vehicle data to improve productivity, safety, and cost-efficiency for over 50,000 customers worldwide, supported by the largest support network in the industry.

If you're interested, please apply and upload your CV. Note that pre-employment screening may be part of the process. We are committed to diversity and equal opportunity, valuing applicants regardless of race, religion, gender, age, or disability.