Sales Operations Coordinator

A leading company in international events.

We connect people and markets through audience solutions, specialized digital content, digital and physical platforms, and market intelligence, building relationships and business journeys between companies and markets 365 days a year.

We assist in attracting, converting, and retaining new customers by combining physical and digital actions, providing relationships, experiences, and business opportunities to clients worldwide.

Additionally, Informa Markets :

• Is publicly traded on the London Stock Exchange.
• Is a member of the FTSE 100 (Financial Times Stock Exchange Index), the UK's leading stock market indicator.
• Is part of the Informa Group, a holding company with five business divisions (Informa Markets, Informa Tech, Informa Connect, Taylor & Francis, and Global Support). All divisions share the purpose of connecting people and markets through alignment and learning.

INNOVATION AND CONNECTIONS 365 DAYS A YEAR!

We transform our audience into business opportunities for you through a journey of physical and digital engagements.

Beyond our events, Informa Markets Latam offers markets marketing products and services focused on capturing, attracting, and converting new customers.

We are a company that connects people and businesses 365 days a year through a journey that combines physical and digital actions and engagements.

Role Overview : Ensures that the processes related to the efficient execution of orders are properly carried out and that the Sales Operations team operates in alignment with objectives and timelines. Guarantees CRM is correctly configured and updated for each event to meet objectives and process orders accurately. Manages floor plans and inventory, leads the Sales Operations Analysts team, acts as the CRM (Salesforce) expert, and manages floor plan software like AutoCAD and ExpoCAD.

Responsibilities :

• Oversees planning, execution, and evaluation of Sales Operations activities.
• Collaborates with sales, marketing, finance, and other departments to align sales strategies with business objectives.
• Designs and implements processes related to Sales Operations, including pipeline management, forecasting, and reporting.
• Analyzes sales performance and provides training and support to sales teams.
• Ensures streamlined downstream delivery of contracts and products, supporting revenue recognition and product fulfillment.

Leadership and Team Coordination :

• Coordinates a team of Sales Operation Analysts, including resourcing, performance management, coaching, and development.
• Leads cross-divisional projects and fosters an environment of continuous improvement.

Order to Cash and Fulfillment Process Management :

• Works with SSC to ensure process accuracy and timeliness.
• Maintains sales order processes, communicates changes, and troubleshoots issues.
• Provides support to team members and manages KPIs such as opportunity rejection rates and case queries.
• Prepares reports and dashboards (Power BI), manages inventory, and coordinates event setups in CRM.

Key Skills and Qualifications :

• Experience with CRM systems, especially Salesforce.
• Experience managing floor plans with AutoCAD and ExpoCAD.
• Attention to detail and commitment to quality.
• Effective communication skills in English and Spanish.

Requirements :

• Advanced proficiency in Microsoft Office and Sales Operations systems, with training capabilities.
• Over 5 years of leadership experience in Sales Operations.
• Experience with KPIs / SLAs and project management.
• Direct hiring by the company.
• Benefits include life and medical insurance, vouchers, vacation days, bonuses, and a savings fund.
• Day off on your birthday and access to training programs.

We encourage candidates who meet most requirements to apply, as we value diverse and inclusive teams. We are an equal-opportunity employer, committed to non-discrimination and fostering a creative, collaborative environment.

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