CUSTOMER SERVICE MANAGER

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Responsibilities:

• Manage all resources and logistics necessary to perform service activities on customer sites.
• Plan and execute customer service department operations.
• Analyze commercial data and suggest areas for improvement.
• Manage staffing and performance development of team members.
• Collect and analyze commercial data.
• Propose solutions outside set parameters to address complex manufacturing processes using technical expertise and analytical thinking.
• Understand best practices and how your area integrates with others; stay aware of market competition and differentiators.
• Act as the primary contact for customers, ensuring timely and satisfactory resolution of concerns related to support services.
• Maintain knowledge of assigned region, coverage area, or product lines, including configurations and installations, serving as the main internal support contact.
• Establish and maintain ongoing technical and business support contacts with customers in the designated region or coverage area.
• Serve as a resource for less experienced colleagues, lead small low-risk projects, and facilitate team consensus and skill development.

Requirements:

• Bachelor's Degree in Business Administration or related field.
• Experience or knowledge in the pharmaceutical industry is advantageous.
• Experience in planning and executing outages.
• Familiarity with Contractual/Transactional Service Agreements.
• Strong communication and organizational skills.
• Client-oriented mindset.
• Leadership qualities, proactive and dynamic approach.
• Excellent interpersonal skills.

Job Segment : Service Manager, Pharmaceutical, Nuclear, Manager, Customer Service, Science, Energy, Management

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