Help Desk Analyst

We are looking for a Help Desk Analyst based in Seville, Spain to work on a long-term project for one of our clients, a software company headquartered in Virginia, US. Our client’s platform orchestrates business operations and empowers leaders to design, automate, and optimize important processes from start to finish. With their industry-leading technology and commitment to customer success, our client is trusted by top organizations to drive transformational process change.

Responsibilities

• System configuration, troubleshooting, and optimization of Windows and Mac desktop devices.
• Provide comprehensive technical support to our client’s employees through Service Desk cases, ensuring timely resolution and documentation of issues.
• Enhance overall system security, performance, and availability.
• Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
• Maintain a comprehensive documentation repository, regularly updating and contributing to it, to capture best practices and troubleshooting procedures.
• Perform a variety of basic user-problem analyses for the customer Service Desk.

Requirements

• Advanced Level of English.
• 3+ years of experience as a Help Desk Analyst.
• 3+ years of experience in configuration, troubleshooting, and optimization of Windows and Mac desktop devices.
• Strong problem-solving skills and attention to detail in resolving technical issues.
• Exceptional communication and customer service skills (verbal/written).

Bonus Points

• Bachelor’s Degree in Computer Science, Systems Engineering or related fields.