[Full Remote] Customer Success Manager

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What your day will look like

• Support customers by resolving ticket requests.
• Drive digital campaigns targeting multiple customers.
• Identify high potential and high risk customers from onboarded users.
• Onboard new customers and introduce products including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Collaborate with Sales and Support to develop engagement plans.
• Engage with your customer portfolio for risk management.
• Gather customer feedback for product team review.

What we are looking for in you

• Customer-facing experience.
• Empathetic with a drive to help others.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills and documentation ability.
• Team player capable of cross-department interaction.

Additional skills that you might also bring

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English.

What we offer you

We offer competitive worldwide compensation, annual reviews, performance bonuses, and benefits reflecting our values. Our programs are designed to meet local needs and ensure fairness globally.

• Remote work with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Recognition rewards, annual leave, maternity / paternity leave, Employee Assistance Programme.
• Travel opportunities and upgrades for company events.