CATe N1 Support Technician (24x7 Shift Rotation)

Join ZTE Corporation – A Global Technology Leader Driving Innovation in Telecommunications

Be part of a company at the forefront of digital transformation, delivering cutting-edge network solutions to enterprise customers worldwide. We’re looking for passionate professionals ready to make an impact in a dynamic and high-tech environment.

What You’ll Do

As a CATe N1 technician, you’ll be at the frontline of our support operations:

• Monitor and manage business access networks (BA-Networks)
• Handle technical incidents and customer requests
• Dispatch work orders and coordinate with internal and external teams
• Act as a key contact point for customers, managing incidents, complaints, and analysis
• Provide 24/7 surveillance and first-instance resolution of alarms and events
• Contribute to process improvements and operational excellence

What We’re Looking For

• Vocational Degree (FP2) or Technical Engineering background
• Spanish: Mandatory | English: Desirable (effective communication required)
• Basic to medium knowledge of communications tech (Transmission, Datacom, Core, Access)
• Understanding of IP services (LAN/WAN/VPN, SD-WAN, Security)
• Familiarity with routers, switches, firewalls (Cisco, Juniper, Forti...)
• Hands-on with tools like Secure CRT, Putty, FTP, Netcool or Nagios
• Basic MS Office proficiency; knowledge of Linux, BBDD, or ERP is a plus
• At least 1 year of experience in a similar technical or support role

Soft Skills That Set You Apart

• Strong attention to detail
• Resilience under pressure
• Proactive and solution-oriented mindset
• Analytical, communicative, and improvement-driven

Why Join Us?

• Permanent contract
• Competitive compensation
• Work in a highly collaborative environment at the heart of technology

Ready to take your tech career to the next level? Apply now and be part of a team that keeps businesses connected — 24/7.