Hr Specialist, Disability Leave Services

The Accommodation Consultant (AC) will work directly with employees and senior leadership to provide accommodations. The AC will serve as the primary contact for employees throughout the accommodation and workplace adjustments process. This role requires exceptional communication and organizational skills, a strong attention to detail, the ability to prioritize in a fast-paced environment, and excellent analytical and critical thinking skills, along with a customer service focus aligned with Amazon's standards.

Key job responsibilities

• Perform accommodation reviews to ensure compliance and support employee requests for safe and productive assignments.
• Serve as a subject matter expert on the accommodations process and provincial and federal disability laws.
• Coordinate the accommodation process and provide end-to-end case management.
• Collaborate with stakeholders to determine and finalize accommodation approvals or denials.
• Work with leave of absence case managers.
• Communicate accommodation decisions, disseminate the Job Accommodation Record (JAR) to employees, and partner with relevant stakeholders for implementation.
• Educate employees and HR on complex aspects of return-to-work, accommodations, and case processes.
• Guide employees to appropriate resources for answers.
• Maintain a high volume of case loads.
• Ensure system records are accurate and timely.
• Provide training for employees, managers, HR, and others in DLS.
• Adhere to internal SLAs and quality standards.
• Partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate.
• Participate in activities and projects within the DLS program.
• Maintain reliable and timely attendance.
• Perform other duties as assigned.
• Travel as required.

BASIC QUALIFICATIONS

• Bachelor's Degree in Human Resources or a related field.
• Relevant experience supporting employees with benefits, leave of absences, HR, or employee relations.
• Proficiency with Windows, Word, Excel, and PowerPoint.
• Fluent in written and verbal communication in both Spanish and English.

PREFERRED QUALIFICATIONS

• Knowledge of disability laws related to access for persons with disabilities.
• Computer operating and database management skills.
• Strong time management and ownership of deliverables.
• Attention to detail with the ability to analyze, problem-solve, organize, and manage multiple priorities.
• Ability to work with all levels of the organization.
• Experience in providing consultation and training on disability issues.
• Excellent customer service and communication skills, both verbal and written.
• Ability to thrive in a dynamic, growing environment with minimal supervision.

Amazon is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment. For accommodations during the application and hiring process, visit this link. For more information on how we handle personal data, see our Privacy Notice.

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