Soporte Help Desk VIP

Madrid (with international travel required) | Insud Pharma | Apple

• Home Automation
• Audiovisual Systems

Insud Pharma is looking for a VIP Help Desk Support professional to provide high-level technical assistance to our Family Office. This role focuses on ensuring the seamless operation of all personal and home tech systems — with a strong emphasis on Apple devices, home automation, and premium audiovisual solutions.

What You’ll Do

• Deliver Level 2 support to VIP users, offering responsive, discreet, and high-quality service.
• Maintain and troubleshoot Apple devices (Mac, iPhone, iPad, Apple TV, etc.).
• Manage and support home automation systems (e.g., KNX, Control4, Lutron, Crestron).
• Optimize audio and visual systems for premium in-home experiences (home theaters, projectors, smart screens, Hi-Fi speakers).
• Contribute to custom technology projects aligned with executive needs.
• Identify and resolve hardware, software, and network issues.
• Document technical procedures and solutions for future use.
• Travel internationally as needed to provide on-site support .

What We’re Looking For

• 5–10 years of experience in VIP technical support (Level 2), ideally in executive or high-profile environments.
• Strong technical knowledge of :
• macOS, iOS, Windows
• Apple device setup and support
• Networking : WiFi, LAN, VPN
• Smart home and automation platforms
• High-end audio / video systems
• Excellent interpersonal skills and professionalism in working with VIP users.
• Ability to stay calm under pressure and solve problems efficiently.
• Willingness to travel up to 50% of the time.
• Advanced English required.
• Degree in IT, Engineering, or related fields (Master’s a plus).
• Desirable : familiarity with SAP HANA , pharma-specific tools (e.g., Veeva, TrackWise), and strong cybersecurity awareness.

Why Join Us?

• Be at the core of technical excellence in an international, purpose-driven company.
• Work with cutting-edge technologies in a unique and high-impact environment.
• Collaborate closely with top executives and make a tangible difference in their daily operations.

Ready to bring your technical talent to the next level? Join Insud Pharma and be the key to seamless innovation at the highest level.