Deskside Technician

Job Description

This role is meant to provide a single point of contact for end users to receive support and maintenance (troubleshooting) within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance.
Job responsibilities:

• Providing 1st & 2nd Level ICT Support (PC, telephony) to all European Stefanini offices;
• Troubleshooting/coordinating installation and repairing of common data and telecom services and related wiring to users' phones and desktops, including patch panel management;
• 2nd line Install & setup ICT equipment not managed by the Stefanini Service desk (PC, telephony, printers, video conference, preparation of meeting & training rooms);
• Carrying on routine system administrator maintenance tasks, according to on-job training and procedures established in the ICT department;
• Installing hardware and software on Stefanini PCs;
• Maintaining hardware and software inventory;
• Performing installation and configuration of workstation hardware and software (including but not limited to PC, terminals, printers/scanners, telephony, desktop solutions and email infrastructure);
• Performing workstation's hardware, software, and periphery devices, maintaining, and repairing to ensure optimal workstation performance;
• Assisting/coordinating implementation of OS updates, software upgrades or installs, security patches, clean/remove malware;
• Creating and maintaining network and domain user accounts and mailboxes;
• Installing, testing, and maintaining desktop, servers, and
• other network devices (including patching, upgrades, and configuration adjustments);
• Troubleshoot network connectivity in a LAN/WAN environment - providing technical support for all network devices, including firewalls, routers, switch infrastructure;
• Being able to diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime;
• Working with global teams and local Service Providers to resolve technical issues within the desktop environment and networking.

Job Requirements:

• Installing, testing, and maintaining desktop, servers, and other network devices (including patching, upgrades, and configuration adjustments);
• Troubleshoot network connectivity in a LAN/WAN environment - providing technical support for all network devices, including firewalls, routers, switch infrastructure;
• Being able to diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime;
• Working with global teams and local Service Providers to resolve technical issues within the desktop environment and networking.

What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us onwww.stefanini.com and join us onLinkedIn,FacebookandInstagramwhere we regularly post insights from our colleagues. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification. Key Points to Remember: • Legitimate job offers only follow interviews conducted with our hiring managers or clients. • We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.