Field Services Engineer

Join to apply for the Field Services Engineer role at Bionano

Join to apply for the Field Services Engineer role at Bionano

Location : Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas

Summary : The Field Service Engineer (FSE) is responsible for the installation, maintenance, and repair of Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and actively contributes to interdepartmental teams for ongoing success.

Primary Duties and Responsibilities :

• Lead the installation of Bionano OGM devices, from pre-sales technical consulting to ensuring system’s qualification at customer’s site. (25%)
• Sustain the installed base with preventive maintenance and updates at customer sites. (30%)
• Diagnose and resolve complex failure modes remotely in collaborating with Customer’s Solution specialists. (15%)
• Maintain regular and frequent communication with customers and internal partners to ensure resolution and customer satisfaction. (10%)
• Work with regional and global FSE, FAS, Sales, Development, and Technical Support personnel to achieve team success. (10%)
• Keep up-to-date with administrative tasks such as providing timely and accurate installation / maintenance reports (Salesforce), parts ordering / returns, and expense reporting. (5%)
• Perform other duties as assigned. (5%)

Required Skills and Abilities :

• Experience in the alignment and troubleshooting of imaging systems or relevant research / clinical devices.
• Professional communication and writing skills, with the ability to interact effectively with customers and internal partners.

Preferred Skills and Abilities :

• Capital equipment support experience in a research lab environment, with experience in two or more of the following areas :
• Microscopy imaging
• LASER technology
• Complex biotech systems troubleshooting
• Able to lift 30kg

Education, Certifications, Licenses :

• Qualification in Electrical / Mechanical Engineering, Biosciences, or relevant military experience with electronics / optical imaging experience.
• 3+ years supporting capital equipment in research or clinical fields.
• Fluent in English, with strong knowledge of French and / or Spanish.

Travel Requirements :

• Up to 60% travel time expected.
• Continental and international travel as needed.
• Valid driver’s license.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

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