Accommodation Enthusiast to Palma de Mallorca (Nordic speaking)

Join to apply for the Accommodation Enthusiast to Palma de Mallorca (Nordic speaking) role at Sembo Group

We are looking for a Nordic-Speaking Customer Service Executive – Accommodation Front Office. Based in Palma de Mallorca, you will join a dynamic, customer-focused team. If you’re ready to make a difference for our B2B and B2C customers, grow within a global travel company, and have a passion for travel, we want to hear from you!

Perks of Working at Sembo:

• Work from other countries for up to three weeks a year
• Paid day off on your birthday
• Generous healthcare contribution
• Annual kick-off event
• Staff discounts on worldwide accommodations
• Free snacks and drinks at the office

Responsibilities:

• Build strong relationships with clients and assist through the booking process
• Manage and respond to customer reviews
• Create personalized messages for travelers
• Support sales growth through excellent service
• Support our seven-day operation with varied work schedules
• Respond to price inquiries professionally
• Manage customer profiles and special requests
• Resolve challenges to ensure customer satisfaction
• Utilize Sembo’s tools and systems effectively

Qualifications:

• Native or near-native proficiency in at least one Nordic language and fluency in English
• Living in Palma
• Customer-first mindset and quick learner
• Ability to manage multiple tasks in a fast-paced environment
• Flexible, adaptable, and resilient
• Team player with a passion for travel

Nice to Have:

• Experience in similar roles

Recruitment Process:

• Chat with the Customer Happiness Team Leader
• Meeting with the Customer Happiness Manager
• Job offer (hopefully!)

We look forward to your application! Sembo Group is part of Stena Line Travel Group and the Stena Sphere, Sweden’s large family-owned corporate group.