Technical Support Specialist (6 months contract)

We are currently looking for a Technical Support Specialist for a 6 months contract with possibility of extension to be based in Barcelona.

This role is meant to provide a single point of contact for end users to receive support and maintenance (troubleshooting) within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance.

Job responsibilities :

• Providing 1st & 2nd Level ICT Support (PC, telephony) to all European Stefanini offices;
• Troubleshooting / coordinating installation and repairing of common data and telecom services and related wiring to users' phones and desktops, including patch panel management;
• 2nd line Install & setup ICT equipment not managed by the Stefanini Service desk (PC, telephony, printers, video conference, preparation of meeting & training rooms);
• Carrying on routine system administrator maintenance tasks, according to on-job training and procedures established in the ICT department;
• Installing hardware and software on Stefanini PCs;
• Maintaining hardware and software inventory;
• Performing installation and configuration of workstation hardware and software (including but not limited to PC, terminals, printers / scanners, telephony, desktop solutions and email infrastructure);
• Performing workstation's hardware, software, and periphery devices, maintaining, and repairing to ensure optimal workstation performance;
• Assisting / coordinating implementation of OS updates, software upgrades or installs, security patches, clean / remove malware;
• Creating and maintaining network and domain user accounts and mailboxes;
• Installing, testing, and maintaining desktop, servers, and other network devices (including patching, upgrades, and configuration adjustments);
• Troubleshoot network connectivity in a LAN / WAN environment - providing technical support for all network devices, including firewalls, routers, switch infrastructure;
• Being able to diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime;
• Working with global teams and local Service Providers to resolve technical issues within the desktop environment and networking

Job requirements

• 2-3 years of experience of onsite technical support experience
• Experience with Service Now
• Experience with Active Directory
• Experience dealing with end users and work with windows and Office 365

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