Customer Service And Claims Processor Associate With Italian

Customer Service and Claims Processor Associate with Italian

Apply : Remote, Hybrid locations in Madrid, Spain | Full-time | Posted Yesterday | Job Requisition ID : 25005975

About us

Cigna Corporation is a global health service company providing healthcare products and services, including group disability, life, accident, and international insurance. Our mission is to help customers improve their health, well-being, and security. We are an American multinational present in countries such as England, Belgium, India, Malaysia, and Spain.

About the role

This role involves dual responsibilities : Customer Service and Claims. Communication with customers is conducted via phone and email.

Key Areas / Functions

• Provide excellent customer service to clients with life, hospitalization, dental, and bill protector policies.
• Handle administrative tasks : respond to emails, manage reports, cancel policies, process claims.
• Maintain good knowledge of the portfolio to answer customer queries related to products and claims.
• Manage complaints in accordance with country regulations.
• Collaborate with internal departments and partners for improved service delivery.
• Participate in call monitoring and quality reviews to assess team performance.
• Identify process improvements and recommend enhancements to supervisors.
• Support team members to achieve collective goals and targets.

Key Skills and Knowledge

• Experience in Life Insurance products, claims processing, and customer service organizations.
• Experience in complaint resolution.
• Experience in a Contact Centre environment.
• Ability to meet / exceed targets and manage multiple priorities.
• Proficiency in Microsoft Office.
• Advanced level of Italian (native speaker preferred).
• Advanced level of English; additional European languages are a plus.
• High attention to detail and accuracy.
• Excellent communication skills, both verbal and written.
• Proactive and able to work independently, with a focus on process improvements.
• Strong organizational and prioritization skills.
• Quick learner with problem-solving abilities.

What we offer

• Permanent contract
• Multicultural working environment
• Hybrid work : 4 days remote, 1 day in Madrid office
• Working hours : 8 : 45 to 17 : 30, Monday to Friday
• Benefits : Private medical and dental insurance, restaurant card, educational programs, language scholarships, sick leave coverage, flexible compensation
• Start date : As soon as possible

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage, guiding customers through the healthcare system to make informed health decisions. Join us to make a difference.

Equal Opportunity Statement

We consider all qualified applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, marital status, genetic information, or citizenship. Reasonable accommodations are available upon request.

About The Cigna Group

We are committed to improving health and vitality through our divisions, Cigna Healthcare and Evernorth Health Services, dedicated to enhancing lives.

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