Community Sales Manager

Our client is the largest provider of flexible workspace solutions worldwide, operating under various brands with over 3000 locations across 1000 towns and cities in 120 countries. Their mission is to help millions have a great day at work every day.

COVID-19 has accelerated the demand for flexible working, prompting rapid growth of their global network. To support this expansion, they are recruiting partners to open and operate new locations. Their target partners include building owners, franchise operators, and competitors, with a focus on a broad and dynamic approach to business development.

Job Purpose:

The Community Manager (CM) ensures an exceptional service experience and a welcoming atmosphere for all customers and visitors. They conduct tours, present service options to prospective clients, and focus on retaining existing customers while nurturing new business opportunities. The main goal is to achieve occupancy and profitability targets while creating a vibrant community that attracts and retains customers across multiple city locations.

Reports to: City Manager.

Key Responsibilities:

• Serve as the primary contact for the centre, providing professional and friendly service to all visitors and customers, ensuring a positive first impression.
• Maintain a clean, show-ready centre at all times, ensuring all areas meet health and safety standards.
• Enhance customer experience through onboarding, smooth move-ins, and feedback collection to improve services.
• Drive revenue by conducting tours with prospective customers and promoting memberships, upgrades, and renewals.
• Generate leads via social media and online platforms such as Craigslist, Kijiji, Facebook Marketplace, etc.
• Identify revenue opportunities through upselling, referrals, and renewals by engaging effectively with customers and prospects.
• Manage account receivables, including collections, escalations, and renewals, and assist with customer move-in processes.
• Utilize marketing tools to organize local events, network, and build partnerships to boost community engagement.
• Record daily service charges accurately in the billing system.
• Support training and development of team members, and assist with administrative tasks as needed.
• Present a professional image by greeting customers, maintaining the centre’s appearance, and pursuing ongoing skill development.
• Consistently seek ways to improve customer satisfaction, aiming to meet or exceed Net Promoter Score targets.
• Perform other duties as assigned.

About Us

Worldwiders is a global B2B recruitment firm specializing in executive and specialist roles. Since 2016, we have successfully placed over 5000 candidates and partnered with more than 400 clients across 40 countries. Our brands—Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our Executive Search division—are tailored to specific markets, providing customized recruitment solutions. Contact us today to learn how we can support your career or recruitment needs.