Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. We are looking for a Technical Lead.

MAIN TASKS :

• Support sales and functional teams in assigned accounts with technical knowledge: solution design, estimation, and assumptions.
• Assist the Project Manager / Delivery Manager in technical leadership, ensuring the platform meets functional demands and identifying the best solutions.
• Detect and notify risks related to project/client profitability and ensure project scope, schedule, and costs are maintained.
• Alert and anticipate deviations, ensuring technical objectives and quality standards are met.
• Supervise effort estimations during testing phases and collaborate on project demos.
• Ensure delivery of technical documentation and participate in training the technical team to enhance skills.
• Identify technical Up & Cross Selling opportunities and methodological improvements.
• Contribute to Omega's community of practice through thought leadership, training, and mentoring.

REQUIRED EXPERIENCE :

• At least 3 years participating in the full lifecycle of Salesforce.com implementations.
• Experience as a Salesforce.com developer across modules like Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience with agile methodologies.
• High proficiency in English.

WHAT DO WE OFFER

• Permanent contract with flexible schedule and support for work-life balance.
• Certifications plan to enhance skills with official certifications from our partners.
• Home Office support.
• Flexible compensation options (public transport, meal vouchers, etc.).
• Health insurance.
• Opportunities for professional growth and development.

About us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the largest Customer Experience Management (CXM) agency in Spain, we offer end-to-end solutions integrating media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain across key industries including retail, healthcare, pharma, real estate, education, and more. We are committed to growth through our core values: Talent, Flexibility, Commitment, and Together.