Field Service Representative

THE COMPANY Welcome to Xpeer : Leading a revolution in scientific content, Xpeer is the "Netflix for Healthcare Professionals." As the fastest-growing platform in our industry (with more than 65,000 registered doctors), we proudly operate in over 20 countries, connecting medical experts worldwide with the latest clinical insights.

THE OPPORTUNITY We're seeking a dynamic and results-oriented Customer Success (B2B) who isn't afraid to get their hands dirty and lead by example. As a critical member of our team, you'll play a key role in shaping our company's customer success strategies, developing lasting relationships with our clients, and working closely with cross-functional teams to deliver exceptional customer experiences.

THE POSITION Ready to be part of the challenge? Our ideal candidate is a creative problem-solver with a sharp analytical mind and a proven track record of identifying opportunities for growth. If you have experience working with digital or advertising clients, particularly in the medical education sector, we want to hear from you. Join our team today and help us continue to exceed our clients' expectations.

• Develop and execute customer success strategies that drive retention, adoption, and satisfaction.
• Build and maintain strong relationships with clients, acting as their trusted advisor.
• Analyze client performance data and provide recommendations for optimization and growth.
• Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Meet sales annual quotas for assigned accounts.
• Maintain existing customer success metrics and data as directed.
• Manage client relationships and ensure their satisfaction through meetings, emails, follow-ups, feedback, and timely responses to requests.
• Coordinate with internal teams to ensure that projects are delivered on time and meet client expectations.
• Multitask and manage a large number of clients simultaneously.
• Demonstrate patience and work effectively under pressure from clients and internal stakeholders.
• Create and present proposals for new projects, cross-selling, up-selling, and negotiating with clients.

THE REQUIREMENTS

• Bachelor's degree or equivalent experience.
• Minimum 3 years of experience in customer success, account management, sales, or related field.
• Excellent communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset.
• Knowledge of HubSpot and project management tools preferred.
• Experience in healthcare, education, or audio-visual industry a plus.
• Fluency in English and Spanish required, fluency in German or French a plus.

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