Salesforce Client Lead

Omega CRM is a Merkle & Dentsu company, leader in developing Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. We are seeking a Client Lead to develop customer interactions throughout their Customer Journey Map, aiming to increase satisfaction and loyalty.

The Client Lead manages client interactions across the Customer Journey Map, focusing on enhancing satisfaction and loyalty. They should have experience in sales, lead generation, relationship building, and closing deals. They achieve company goals through planning, setting sales targets, analyzing performance data, and forecasting future results. They generate leads, nurture client relationships, and collaborate with project managers to ensure project success, quality, and profitability, while identifying potential gaps and proposing solutions.

Key responsibilities include :

• Offering new value-added solutions to existing clients and leading consultancy sessions for future needs.
• Negotiating, preparing, and presenting commercial offers, managing communication during presales.
• Sharing sales strategies, objectives, and digital transformation roadmaps with project managers.
• Collaborating throughout project stages, attending progress demos and management meetings, and resolving client issues.
• Managing scope expansions and monitoring project progress, budgets, and timelines.
• Identifying up-selling and cross-selling opportunities, and conducting post-project reviews and satisfaction surveys.
• Understanding operational team members' skills and motivations, and collaborating on team allocation and workload management.
• Communicating staffing needs and contributing to meeting project deadlines, scope, and budgets, while proposing risk mitigation plans.

Experience and Skills :

• Experience with Salesforce ecosystem.
• Minimum 6 years in business or technology consulting.
• Experience with international projects.
• High proficiency in English; additional European languages are a plus.

What We Offer :

• Permanent contract.
• Flexible schedule and work-from-home options.
• Certification programs with official partners.
• Support for flexible benefits like public transport and meal vouchers.
• Health insurance.
• Our commitment to societal betterment through "Omega in Action".
• Opportunities for professional growth and development.

About Us :

Our mission is to accelerate the business experience of our customers through 360° solutions that enable business transformation using technology and data, focusing on omnichannel customer experiences across various sectors like retail, life sciences, manufacturing, education, non-profits, and NGOs. We are among Europe's top 3 Salesforce partners, with over 570 team members from 24 nationalities based in Spain and France. We prioritize team well-being, foster a collaborative culture, and are committed to our values of talent, flexibility, commitment, and innovation. We are an award-winning Salesforce Consulting Partner dedicated to growth and excellence.

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