SAP S / 4HANA Consultant

We support local authorities throughout Germany on their journey into the digital future.

As a full-service provider, we deliver solutions from a single source - from software to consulting.

To drive forward the digital transformation in municipal administration, we are looking for you as a

Employee (m / f / d) Service Desk Support

Join our full-time IT management team in Herten in the heart of the Ruhr region - and get ahead with the market leader for municipal IT solutions!

This will be your job...

• You are the first point of contact for our employees with IT questions and provide support by phone, email, ticketing tool and on-site support.
• You solve minor IT problems independently and efficiently.
• You analyze and classify complex requests before forwarding them to 2nd level support.
• You create and analyze relevant KPIs to continuously improve our support processes.
• You build and maintain a knowledge database, as well as our end-user documentation.
• You ensure that our incident, problem and service request management processes are adhered to and optimized.
• You promote knowledge transfer and collaboration through regular exchanges with other IT teams.
• You support the integration of new companies and applications into our existing IT structures and processes.

This is what we want...

• You have completed an IT apprenticeship (e.g. as an IT specialist in system integration, information technology assistant) or a comparable qualification.
• You have several years of experience in service desk support and a strong affinity for IT.
• You think in a solution-oriented way and communicate IT problems in an understandable and customer-friendly way - both in writing and over the phone in fluent German.
• You work independently, in a structured manner and are a team player.
• You have a keen interest in software, have a high level of technical understanding and enjoy sharing your knowledge with others.

Good reasons for PROSOZ...

• High level of personal responsibility and short decision-making paths.
• Appreciative and open cooperation at eye level and a strong feedback culture.
• Plenty of room to try things out and for your professional and personal development.
• Flexible working hours and models that fully support your work-life balance.
• Mobile working possible.
• Permanent employment contract and at least 30 days vacation.
• Attractive remuneration package and numerous great benefits.
• Comprehensive structured onboarding for orientation, arrival and networking.

Do you have any questions?

Your personal contact is Gina from our recruiting team :

We look forward to hearing from you - you can get in touch with us in just a few clicks!

For reasons of readability alone, we refrain from using gender-specific differentiation in our texts. We always refer to all genders.

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