Account Manager Spanish Market

At Factorial, we're seeking a new Account Manager for the Spanish Market to help us elevate our company to the next level.

Ready to take on this challenge?

The Role

We are looking for an Account Manager in the Spanish Market to join our Customer Experience team. Your role will involve acting as a consultant for existing customers, increasing client satisfaction, retaining a specific portfolio of clients, and fostering long-term relationships. You will understand their processes and challenges, identify product improvements, and explore upsell opportunities.

Key Responsibilities:

• Build strong client relationships through regular video calls, understanding their requirements, and providing product updates.
• Serve as the main contact for client needs and goals, ensuring a positive customer experience.
• Identify upsell opportunities to add value and ensure client satisfaction.
• Proactively analyze your portfolio to inform decisions and develop action plans.
• Recognize trends and potential issues, helping to improve customer journeys and our product.
• Collaborate with teams such as Sales, CX, Product, Engineering, and Finance to meet company goals.
• Demonstrate strategic analytical skills and excellent organizational abilities.
• Be tech-savvy and adaptable to new tools and technologies.
• Manage customer portfolios (B2B) with at least 1 year of experience; SaaS experience is a plus.
• Exhibit excellent communication skills and empathy.
• Be adept at multitasking, problem-solving, and teamwork.
• Proactively contribute ideas and solutions.
• Experience dealing with churn cases and upselling is preferred.
• Work effectively with KPIs.
• Proficiency in Spanish and professional English is required.

Employee Benefits:

• High-growth, multicultural, and friendly environment.
• Ongoing training and personalized learning opportunities.
• Health and wellness benefits, including Gympass access.
• Expense savings with Cobee.
• Language classes with Yolk Academy.
• Enhanced salary options with Payflow.

Office Perks:

• Organic breakfast at the office.
• Discounts at Nora and Apetit sushi.
• Free coffee and tea.

About Us

Factorial is a fast-growing all-in-one HR software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and enable better business decisions. We serve thousands of customers across 60+ countries and have a diverse team of over 900 employees in Barcelona, Brazil, Mexico, and the USA.

Our Values:

• Ownership: We take responsibility for our projects and make decisions confidently.
• Learning: We are committed to continuous learning and sharing knowledge.
• Partnership: We trust each other and make decisions collaboratively.
• Growth: We act swiftly and learn from our mistakes.

Learn more about us on our website!

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