Customer Advisor (Danish Speaker)

Are you fluent in Danish and passionate about delivering outstanding customer support? Do you thrive in dynamic environments and enjoy solving problems for clients?

If so, this role could be the perfect fit for you! Join an international company based in Barcelona offering a flexible hybrid working model and a supportive team culture.

Who are we?

We are recruiting for a client, a multilingual customer service and support provider. The company values innovation and offers a vibrant workplace combining both remote and office work in Barcelona.

What makes this role special? You will benefit from a comprehensive training program designed to prepare you for delivering excellent customer service. The role combines working from home and time spent in a lively office environment.

As a Customer Service Representative , you will :

• Communicate with B2B customers via phone and email to provide service-oriented solutions.
• Support customers with setup and configuration of payment terminals and online solutions.
• Address and resolve reported issues efficiently.
• Handle administrative tasks and follow up on requests.
• Foster a positive team atmosphere by motivating colleagues and making customers feel appreciated.

Who are we looking for? The ideal candidate will have :

• Native-level fluency in Danish (spoken and written) and a good command of English.
• A high school diploma or equivalent qualification.
• Previous customer service experience is a plus but not mandatory.
• Excellent communication skills and problem-solving abilities.
• Strong multitasking and attention to detail in a fast-paced environment.
• Comfortable using computer systems and software applications.
• Flexibility to work shifts including evenings, weekends, and holidays.

What we offer :

• A hybrid work model combining remote and office work in Barcelona.
• Competitive salary with additional compensation for evening shifts (€1700 - €2000 OTE / month)
• Career growth opportunities within a fast-paced international company.
• Extensive training and development.
• A lively workplace culture with team events.
• Perks including free coffee, fresh fruit, Spanish lessons, personal training sessions, and mental health support through a dedicated app.
• Contract : Permanent role
• Location : Barcelona, hybrid (home and office)
• Working hours : Flexible shifts including evenings, weekends, and holidays

Ready to join a team that values your skills and dedication? Click “Apply” now and start your exciting career journey.

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