Junior Sales Retention Agent (LATAM market)

Join to apply for the Junior Sales Retention Agent (LATAM market) role at Quadcode

Join to apply for the Junior Sales Retention Agent (LATAM market) role at Quadcode

About The Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

About The Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

We are seeking a motivated and results-driven Junior Retention Agent to join our team. The primary responsibility of this role is to proactively engage with existing LATAM clients to increase loyalty, drive repeat business, and reduce churn. You will play a key role in managing client relationships, understanding their needs, and offering tailored solutions to ensure long-term satisfaction and value.

Our ideal candidate is fluent in both Spanish and English and has experience in the Forex / Fintech or iGaming industries. The role involves client calls (90% of the time), as well as handling emails, client meetings, working with CRM systems, and collaborating with the retention team to optimize engagement strategies.

This is a full-time remote position (5 / 2) in the Spain time zone (UTC+1 / UTC+2).

If you thrive in a fast-paced sales environment and are excited about the world of Forex — we’d love to hear from you!

Tasks

• Maintain and grow relationships with existing clients by providing ongoing support and value-added communication.
• Identify clients at risk of churn and take proactive measures to retain them.
• Conduct outbound calls and follow-ups to re-engage inactive or low-activity clients.
• Understand client needs and provide customized product or service recommendations.
• Handle client concerns or objections effectively, resolving issues quickly and professionally.
• Work closely with other departments (e.g., support, compliance, conversion) to ensure a seamless client experience.
• Meet or exceed retention KPIs and targets, including reactivation rates, client activity, and revenue contribution.
• Maintain detailed records of client interactions in the CRM system.
• Provide feedback to management regarding client trends, issues, and opportunities for improvement.

Requirements

• Minimum 1 year of proven experience in sales, account management, or client retention (preferably in a high-paced environment).
• Strong communication, negotiation, and problem-solving skills.
• Target-driven with a strong understanding of customer value and business impact.
• Ability to handle objections and remain calm under pressure.
• Fluent in Brazilian Portuguese and English – both written and spoken.
• Comfortable working with CRM systems and data-driven performance metrics.
• Flexibility to work in shifts if required.

Nice to have

• Experience in Forex / Fintech or iGaming.

We offer

• Competitive base salary with a quarterly performance-based bonus structure.
• Ongoing training and career development opportunities.
• A dynamic and supportive team environment.
• All the tools and infrastructure needed for comfortable and efficient work.

Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.

Join us today, and let's shape the future of fintech together!

Note : All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Sales and Business Development
• Industries Software Development

Referrals increase your chances of interviewing at Quadcode by 2x

Get notified about new Sales Agent jobs in Spain .

Sales Account Manager for Northern Spain (all genders)

Burgos, Castilla and Leon, Spain 2 weeks ago

Greater Barcelona Metropolitan Area 1 month ago

Sales Executive Payments and Crypto Industry

Alcobendas, Community of Madrid, Spain 1 week ago

Senior Sales Manager (fresh fruits and vegetables)

Madrid, Community of Madrid, Spain 1 week ago

Area Sales Manager to HARALD PIHL (Defence)

Madrid, Community of Madrid, Spain 2 months ago

Area Sales Manager (m / f / d) Spain & Portugal | Home Office

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr