Project Manager - Customer Experience & Digital Processes

Project Manager - Customer Experience & Digital Processes

1 month ago - Be among the first 25 applicants

Gram Group is a manufacturer of industrial scales focused on making advanced weighing technology more accessible and connected. We are seeking a proactive and tech-savvy Project Manager to lead cross-functional initiatives that enhance the customer journey across our digital and partner channels. This role will be key in improving customer-facing programs and internal processes, ensuring seamless experiences for our distributors, end users, and partners.

Tasks

1. Lead the integration of third-party tools such as review platforms (e.g., Trusted Shops, Trustpilot).
2. Define the vision and structure for a future warranty program to support customer trust, preparing for implementation next year.
3. Create, unify, and scale our Premium Partner Program across multiple markets.
4. Enhance the distributor onboarding process focusing on clarity, speed, and digital enablement.
5. Collaborate with marketing, sales, IT, and operations to ensure consistent customer touchpoints.
6. Identify and implement digital solutions supporting customer-centric workflows.
7. Monitor KPIs related to customer satisfaction, partner engagement, and onboarding efficiency.

Requirements

1. Proven experience in project management, especially in digital or customer experience roles.
2. Strong understanding of B2B or B2B2C environments.
3. Familiarity with tools like Odoo, review platforms, CRM systems, Woocommerce, automation tools, and digital workflows.
4. Excellent communication and stakeholder management skills.
5. Analytical mindset with data-driven decision-making abilities.

What We Offer

• Join a fast-growing, innovative company where your work has a direct impact.
• Work in a dynamic, multicultural, and technology-driven environment.
• Career growth opportunities for ambitious and talented individuals.
• Work with innovative weighing technology that is reshaping the industry.
• Be part of building smarter, more connected experiences for our customers and partners.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management
• Industry: Industrial Machinery Manufacturing

Note: The original posting appears to be current, with no indication of expiration.