Assistant Residence Manager

Our Assistant Managers are part of a team of dedicated Yugoers across the globe, supporting us to provide consistent, high-quality service to our students. We seek #Futureshapers who want to positively influence and shape the lives of students and fellow Yugoers.

This role requires a hands-on approach, ensuring the delivery of cost-effective facilities and maintenance services. You will be responsible for managing the residence in the Residence Manager's absence, ensuring all aspects of the residence operate smoothly.

Responsibilities

• Lead, mentor, and guide the team to ensure the residence runs smoothly, using your upbeat, outgoing personality.
• Follow up on sales opportunities and ensure the property maintains full capacity through short-term and long-term lets.
• Drive sales and marketing efforts to maximize occupancy and utilize all marketing channels effectively.
• Maintain high standards for the property's presentation through regular inspections and collaboration with the facilities team.
• Handle complaints professionally and provide excellent customer service to students.
• Develop relationships with key stakeholders at local universities and with internal and external suppliers.
• Manage the operational calendar and student lifecycle, including arrivals, departures, and summer turnarounds.

Qualifications

• Experience supporting the management of a residence, preferably within hotels, hospitality, or student accommodation.
• Strong interpersonal and communication skills for building and maintaining relationships.
• A passion for providing students with an exceptional living experience.
• Behaviors aligned with our values of integrity, commitment, and energy.
• Experience in a fast-paced, target-driven environment with a focus on sales and marketing.
• Qualification or willingness to undertake Carbon Literacy training.

Benefits

• Competitive salary with annual discretionary bonus (per the Convenio Colectivo de Colegios Mayores).
• 5 weeks' annual leave (25 days) plus 7 days of Easter and 8 days of Christmas.
• 'YuDay'—a paid day off each year to support your wellness journey.
• Perks including discounts on groceries, gym memberships, travel, and entertainment.
• Social events and more!

If you're eager to start an exciting new role where no two days are the same, we would love to hear from you. Click 'Apply now'! We look forward to meeting you.

J-18808-Ljbffr