Campaign Management Specialist (Pharmaceutical Sector)

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a top global pharmaceutical company.

Working hours: 2:00 PM to 10:00 PM

Service Overview :

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure the timely and high-quality delivery of digital marketing services for internal stakeholders worldwide. Responsibilities include maintaining visibility of market campaign and customer journey plans, connecting these with execution efforts, and collaborating with stakeholders, project owners, and other teams to provide updates and ensure delivery excellence.

The role requires acting as a subject matter expert in digital marketing, providing consultancy to stakeholders, and understanding market plans to facilitate effective campaign execution.

Duties & Responsibilities

• Collaborate with market teams, Platform Management Automation Services, and other DU teams to ensure campaign standards and execution align with global and client expectations.
• Keep Delivery Managers, Service Account Leads, and other teams informed through regular updates and meaningful interactions.
• Review campaign dashboards and generate insights, such as quarterly reports, in an intuitive format.
• Understand market needs and explore opportunities to leverage other DU services.
• Deeply understand customer campaign strategies across channels and stages.
• Serve as the main contact for customer needs, maintaining strong relationships within DU teams.
• Facilitate communication between internal customers and DU teams to advance projects and provide consultancy.
• Adhere to service processes, suggest improvements, and adapt when necessary.

Requirements & Desired Skills

• Bachelor’s degree in Business Administration—Digital Marketing or Marketing Technology preferred; or technical studies with proven business acumen.
• Experience in project management, client management, or as a digital marketing consultant.
• Experience coordinating projects and connecting teams.
• Ability to interpret and explain business and technical requirements.
• Client management and incident de-escalation skills.
• Experience with Patient Engagement, B2B marketing, email and SMS channels, Salesforce Marketing Cloud, and Paid Media is a plus.
• Self-motivated, quick learner, creative, detail-oriented, and quality-focused.
• Excellent communication skills in English, with the ability to work independently and interface across global markets.
• Strong time and project management skills, capable of handling multiple fast-paced projects.

What We Offer

• Permanent contract with flexible schedule.
• Work-life balance focus.
• Training and certification opportunities.
• Home office options.

About Omega CRM

Omega CRM, part of Merkle and dentsu group, is a leading global digital company specializing in customer-centric solutions, technology, and data, enhanced by AI. With over 23 years of experience, a diverse team, and numerous awards, we operate across various industries, delivering omnichannel customer experiences. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation, fostering growth through our people.