Customer Service Representative - Full Time

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

What are your responsibilities:

• Staffing the lobby, boarding gates, operations, turn coordinator, baggage service and administrative.
  • Lobby - Check in customers, assist with special services (e.g. passengers with reduced mobility, overbooking situations), and resolve any check/in issues to ensure a smooth customer experience.
  • Boarding - Follow all established procedures to ensure safe and on-time departures, including final gate coordination and customer communication.
  • Operations - Handle flight documentations, including flight plans, cargo plans, fueling paperwork, slot management and delay handling.
  • Turn Coordinator (TC) - Coordinate the aircraft arrival, turnaround, and departure process in compliance with SOPs, performance metrics, and safety regulations, with the objective of ensuring on-time performance.
  • Baggage Service - Attend arriving flights to assist customers and resolve any baggage-related issues. Follow up on baggage claims and complete related administrative duties.
  • Administrative - After flight departures, agents will perform administrative tasks related to the day-to-day station administration, such as paperwork, invoicing reporting, supplies ordering, flight preparation, and support with local projects or business needs.
  • Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.