Field Support Engineer

About us:

CENTUM was founded in 2010 with a clear vision: ‘Flying with a purpose’. We are a team of highly qualified engineers with more than 10 years of experience in the areas of digital signal processing: mobile communications and software defined radio.

Our mission is to design, develop and commercialize mission aircraft systems for the Emergency, Security, Defense and Aerospace markets.

At CENTUM, we believe that human talent is our greatest asset. Our mission is clear: to develop innovative technology solutions that directly contribute to the safety and well-being of people globally. Every member of our team works on projects that save lives and make the world a safer place.

We provide technological solutions that maximize the efficiency in operations such as search and rescue, maritime surveillance, firefighting, emergency communications, disaster relief, and border control. Furthermore, it supports its customers in the integration and throughout the whole lifecycle by a highly qualified engineering team, with the clear purpose of improving people’s lives.

About the role:

We are looking for a Junior Support Engineer to join our Support team and grow with us in the exciting world of airborne systems.

This role is ideal for someone at the beginning of their career who wants to learn by doing and take an active role in helping our clients succeed while learning from real field experience.

You will be part of the team responsible for post-sales support, which means being the go-to person for our clients once they start operating our systems. From conducting training sessions and validating installations on aircraft, to analyzing missions, creating user documentation, and solving technical incidents, your work will have real impact from day one, while you continue to build up your knowledge and expertise with the support of experienced engineers.

You will also assist with demo flights, support our partners, and contribute to system simulations. These experiences will allow you to deepen your understanding of our technology and its applications in the field.

Key Responsibilities:

• Provide technical training to clients on how to operate our systems effectively.
• Assist in the creation of operation manuals and support documentation.
• Validate the correct installation of systems on various aircraft platforms.
• Analyze mission data and customer feedback to identify improvement areas.
• Manage and resolve customer incidents and inquiries across levels 1, 2, and 3.
• Support our partners in the services they provide to their clients.
• Participate in demo flights and other pre-sales activities.
• Work closely with other teams to improve overall product performance.

Requirements:

• Degree/technical diploma:Telecommunications Engineering, Aerospace Engineering, Industrial Engineering, Electronics Engineering, Computer Engineering, or any other related technical degree
• Experiencie withteamwork in academic or professional environments
• English:fluent spoken and written in English. Other languages are a plus.
• Motivated to work closely with customers and provide technical support, travel and participate in demo activities, and contribute to product improvement.

Soft Skills:

• Methodical and organized person.
• Use to work in a dynamic and flexible environment.
• Autonomy and responsibility
• Ability to take on new challenges.
• Verbal communication skills.
• Comfortable speaking in public and delivering technical content (e.g., training, demos).
• Client-oriented attitude.

Other Skills:

• Knowledge of mobilephone networks (GSM; UMTS, LTE)
• Knowledge of electronics and RF.
• Desirable: basic use or familiarity with Linux-based systems, use of technical tools such as spectrum analyzers or other RF measurement equipment (valued, not mandatory).

We offer:

• An intership with opportunity to grow within the company
• Flextime
• Free Friday afternoons and summer afternoons
• Permanent internal training
• Career progress oportunities
• Work with the latest technologies

We value both the growth and well-being of people. In this environment, you will find an atmosphere that supports not only professional development but also work-life balance. We encourage work-life balance and flexibility to adapt to the needs of each team member. From ongoing training to wellness initiatives, we strive to make each person feel valued, motivated and purposeful.

We have Happy at Work certification 2025. According to our employees, our rating is 4.51 out of 5. Aspects such as job satisfaction, the project, and the work environment have been evaluated.

At Centum, equality and diversity are essential values. We are committed to creating an inclusive, discrimination-free workplace where everyone is respected. Each individual’s unique perspective enhances our team, driving a collaborative culture that promotes shared growth and success.