IT Support Specialist Opportunity

The role of the IT Support Specialist is critical in maintaining productivity and delivering exceptional service to colleagues. As a first point of contact for all IT-related queries and issues, this individual will diagnose and resolve hardware, software, and network problems through remote and in-person support.

Key Responsibilities :

• Acting as the primary contact for IT-related issues
• Diagnosing and resolving technical problems
• Configuring and installing new workstations, laptops, and mobile devices
• Managing user accounts, access permissions, and software licenses
• Providing guidance to staff on IT systems and applications
• Supporting video conferencing, presentations, and IT aspects of meetings
• Maintaining an accurate inventory of all IT assets and equipment
• Processing and tracking equipment allocation, returns, and replacements
• Coordinating with suppliers for IT equipment
• Maintaining information security standards and assisting in the preparation of documentation for ISO compliance audits
• Ensuring adherence to IT policies and procedures aligned with ISO requirements
• Participating in regular security assessments and implementing required improvements
• Monitoring systems for security breaches and responding according to established protocols
• Contributing to disaster recovery planning and business continuity measures
• Participating in IT projects and improvement initiatives

About The Ideal Candidate :

• Experience, Knowledge, and Key Skills :
• 2+ years of experience in IT support roles
• Proficiency with Windows operating systems and Microsoft 365 suite
• Knowledge of basic networking concepts and troubleshooting
• Understanding of information security principles
• Familiarity with ISO 27001 standards and requirements
• Excellent customer service and interpersonal skills
• Calm approach to high-pressure situations
• Fluent in written and spoken French, Spanish, and English, with the ability to explain technical concepts in non-technical terms

Required Qualifications :

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

Why This Role Matters :

This position offers the opportunity to develop and grow your career, with access to employee assistance programs, hybrid work arrangements, and opportunities to contribute to disaster recovery planning and business continuity measures.

Our Commitment :

We are an equal opportunities employer and welcome applications regardless of age, disability, marital status, race, religion or belief, sexual orientation, transgender status, or gender. We recognize the importance of work / life balance and offer flexible working arrangements to suit each individual.

Benefits and Opportunities

This role provides a unique combination of challenges and rewards, offering the opportunity to make a real difference in the workplace while developing your skills and expertise.

What We Offer :

• Opportunities to develop and grow your career
• Employee Assistance Programme

About Our Culture :

We strive to be the people that seek to understand and bring people together. Wherever we are in the world, we're committed to the success of our people, clients, and communities – giving everyone a safer and more sustainable place to live, work, and thrive.