Customer Care Agent with European Languages (Remote in Spain)

Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful and thriving life together.

We’re a team of pet lovers from Spain, Germany, France, Belgium, Croatia, Russia, Morocco, Argentina, Brazil, Romania, Italy and Portugal and now we’re looking for a Customer Care Agent with a heart for animals and analytical skills. Join us in turning our dream into reality across Spain, Germany, France, Italy, and Portugal. Be part of our exciting journey!

Your day to day

Provide support and resolve user inquiries with empathy, efficiency, and high quality.

Analyze, understand and categorize customer questions and data to identify trends, needs, and improvement opportunities.

Work with different teams to find solutions to problems you detected while helping customers. Propose continuous improvement actions based on learnings.

Participate in cross-functional projects with other teams.

Collaborate to validate hypotheses or uncover new customer needs.

Document learnings and improvement opportunities to ensure company-wide sharing and scaling.

What we’re looking for

You are passionate about pets ️.

At least 2 years of previous experience in customer service or similar user-facing roles.

Excellent level of Spanish and good level of English are required. Other European languages would be a plus.

You are a proactive, curious and happy professional who wants to learn and share with the team. You are a team player, humble and with high ethical standards.

Excellent written and verbal communication skills.

Strong analytical mindset to review conversations and metrics and turn them into actionable insights.

Experience (or strong interest) in user research and operations analysis.

Comfortable communicating with colleagues at all levels, able to defend ideas with clear reasoning and open to feedback.

Well-organized and efficiency-oriented.

What are we offering?

Salary based on your skills and experience

Permanent contract (40h / week)

Remote work from anywhere in Spain

Great work-life balance ️

We’ve got your back when it comes to leveling up your skills. We offer 1,000€ per year for training and development

Take time off when you need it, with 23 days of annual leave

Free online English, French, Italian, Portuguese or German classes to brush up on your skills ️

We've got your health covered with private health insurance

Monthly financial aid for gym, physiotherapy and therapy

Tax-free benefits : restaurant, kindergarten and transportation credit card

Your pet (dogs and cats) will be covered with Barkibu pet insurance

Bonus Referral Program

Start date : as soon as possible