Customer Success Associate - Labour and Human Rights Specialist - EMEA

Customer Success Associate - Labour and Human Rights Specialist - EMEA

• Full-time

Work smart, have fun, and make an impact!

Ulula is a social enterprise dedicated to improving working conditions in mining, manufacturing, and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities worldwide. Our platform connects anonymously with stakeholders to obtain honest feedback, fostering transparent and responsible supply chains. We serve clients ranging from Fortune 100 companies to NGOs and government agencies globally.

Ulula is a subsidiary of EcoVadis, a leader in business sustainability ratings.

Learn more about our team and culture on the EcoVadis careers page.

Responsibilities :

• Manage a portfolio of customer and partner relationships, maintaining high satisfaction and engagement levels.
• Lead customer journeys and coordinate projects to maximize value from Ulula’s solutions, providing thought leadership and facilitating adoption.
• Communicate regularly with clients to share updates, gather feedback, resolve issues, and track activities and milestones.
• Assist customers in onboarding and deploying solutions systematically to promote adoption and continuous usage.
• Monitor operations to ensure operational KPIs are met.
• Coordinate between customers and internal teams to resolve challenges and identify opportunities.
• If applicable, coordinate project reporting with the Product team.
• Build customer advocacy and maintain strong relationships with project managers and decision-makers.
• Promote upselling of additional services and manage contract renewals.
• Occasional travel may be required.

Additional Contributions :

• Gather customer feedback to inform platform improvements.
• Contribute to a positive team environment through peer coaching and sharing best practices.

Minimum Qualifications :

• 5+ years of experience in delivering human rights due diligence programs internationally, plus experience in customer or account management or consulting.
• Background in social sciences, supply chains, ethical procurement, social impact, or related fields.
• Excellent communication skills in English and Spanish; additional languages are a plus.
• Proficiency in measuring project success metrics, Excel, and data analysis.

Preferred Skills :

• Familiarity with industry standards (e.g., BSCI, SMETA, SA8000), associations, and sustainability entities.
• Knowledge of European regulatory frameworks (e.g., CSDDD, LkSG, Modern Slavery Act).
• Understanding of labor, human, and community rights issues in global supply chains.
• Interest in modern technologies, project management, and sales platforms like Salesforce.
• Self-motivated with the ability to work independently and adapt to changing environments.

Benefits :

• Supportive work environment with necessary equipment.
• Wellness and mental health resources.
• Learning and development opportunities.
• Participation in sustainability events and community projects.
• Vouchers, insurance, paid days off, summer hours, and allowances.

Our hiring team looks forward to reviewing your CV and cover letter. We value diversity and encourage applications from all backgrounds, including those requiring accommodations during the hiring process.

J-18808-Ljbffr